Policies and FAQ

Helpful Information

 

 
At RoseCreekCottage, we want you to be completely satisfied with our products and services. Please take the time to review our policies before placing an order. We also provided answers to some of our customers’ frequently asked questions, so you can learn more about what we can do for you.
Frequently Asked Questions
How should I care for my jewelry?

Your new jewelry should be stored in a ziplock plastic bag to avoid tarnishing. Sterling silver tarnishes from humidity, heat, moisture, lotions, etc. Use the polish pad we included with your order. More polish pads are available in our A La Carte section.

Here are more tips:

  • Apply all lotions and fragrances before putting on jewelry. Allow them to dry first.
  • Avoid using polish creams, dips, or liquids that will remove the oxidization.
  • Do not spray your jewelry with perfume or sunscreen.
  • Protect your jewelry from vigorous activity or harsh cleaning chemicals.
  • Remove your jewelry before swimming, showering, and sleeping to avoid unnecessary wear on your jewelry.
When can I expect my jewelry?

It normally takes two to three weeks to get orders delivered. Often, it can be sooner. During the peak seasons of Christmas, Valentine’s Day, Mother’s Day, and Father's Day, it may take longer.

Rush order shipping is available for $25 at checkout. This fee guarantees your order to leave our studio in two to three business days of placing your order. These will ship USPS Priority Domestic or International. 

We are unable to track International Orders once they leave the USA. We are not responsible for any additional tariff or customs charges.

Will the letters be perfect?

For our hand-stamped pieces, each letter is individually stamped. No two pieces will ever be the same. Letter placement and spacing will not be perfect. This is not a defect, and it is what gives hand-stamped jewelry its distinctive look. 

Letters, numbers, and other symbols are not always perfectly aligned. Spacing, darkening, and the depth of the letters stamped may vary. These features make your piece truly a one-of-a-kind, handcrafted custom design. 

Our newly added engraved pieces will have more uniformity. Darkening will not fade with time, as with hand-stamped pieces.

Can you stamp on the back of the discs?

For our hand-stamped pieces, we cannot. However, for our new engraved collection, we can. Before ordering, contact us and ask for pricing.

I'm unhappy with the chain length I ordered. Can I exchange it?

Yes. Just send it back to us with a self-addressed stamped envelope with a note explaining what size you would like to exchange it for. 16” and 18” chains have no extra charge, but we charge an additional $5 for the 20”.

What forms of payment do you accept?

We accept credit cards.

This is a gift. Will you include a note from me?

Yes. Write what you would like it to say in the box at checkout.

Policies
Refunds and Exchanges

If there is a problem with the product you ordered, contact us by email within 24 hours of receipt. We want you to be happy with your new piece, cherishing it for years to come. However, we cannot give refunds on custom orders unless the mistake (i.e. spelling) is ours. 

All components of your necklace are under warranty for 45 days from the date of purchase. Should the jump rings loosen or the chains break from normal wear and tear during this time frame, we will replace them free of charge. After that period, there will be a minimal fee to replace broken/loosened components or lost birthstones. 

Pieces sent back to us for repair will be inspected and polished. All components will also be checked and tightened before being returned. 

We send care and cleaning instructions with each order. Our jewelry is not waterproof, so do not wear our pieces while bathing, swimming, in hot tubs, etc. Most of the metals we use tarnish. Use the polish pad we included with your order. If you need more, we have them in our shop. 

We cannot replace or fix products until we have the original pieces in our studio. If the mistake was our fault, we will reimburse the return shipping charges. 

Please be very clear on the order in which you list names/words. We fulfill these custom pieces exactly as you indicate on the form. 

Chains are guaranteed for 30 days from receipt of your hand-stamped necklace. If your chain breaks within 30 days, email us. After that, repla

Domestic Shipping

Please Note: Make sure the "ship to" address on your PayPal account is correct. That is where your item will be delivered. 

We ship USPS Priority for $4 no matter how many items. 

Please allow two to four weeks from the time the payment has cleared for shipment. It may be longer during peak times, i.e. holidays, Mother’s Day, etc. Let us know when you need the item. 

We are unable to control how long the post office takes to deliver your order once it leaves our studio. 

You have the option of insuring your package at time of purchase, and it is highly recommended. Once we ship your package, we are not responsible if your package gets lost, or if it takes longer to get to you than the USPS guidelines say. They lose packages from time to time. We are not responsible for lost packages.

 

If you have other questions, don’t hesitate to contact us. You may also check our blog for updates, studio sales, and current giveaways.